This course will take a targeted approach to helping learners manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as a way to make progress on important issues.
Participants will learn to:
- Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and other’s needs.
- Understand that emotional reactions are a natural, human response – and notice them as a signal that the conversation needs an adjustment to stay on track.
- Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.